Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not, we’re here to help!
Eligibility for Returns
To be eligible for a return, the item must be unused and in the same condition as when you received it.
It must also be in the original packaging.
Types of Refunds
We offer the following types of refunds:
Full Refund: If the item is returned within 14 days of purchase date and meets the eligibility criteria.
Exchange: If item is returned within 30 days of purchase date and meets the eligibility criteria.
Return Process
To initiate a return:
Contact our customer support team at info@celestialinfusions.shop
Provide your order number and details about the item you wish to return.
We’ll guide you through the return process.
Refund Processing Time
Full refunds are processed within 1-3 days of receiving the returned item.
Exchange are processed within 1-3 days.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error.
Original shipping costs are non-refundable.
Contact Us
If you have any questions or need assistance, please contact our customer support team at info@celestialinfusions.shop.